Last updated: January 2026 This privacy policy explains how Shuffle collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and applicable national legislation.
1. Information We Collect
1.1 Personal Information
We collect personal information you provide during registration and account management, including: name, email address, date of birth, postal address, telephone number, and identification documents for verification purposes.
1.2 Financial Information
When you make deposits or withdrawals, we collect payment card details, e-wallet information, bank account numbers, and transaction history. This information is processed securely and used solely for facilitating your financial transactions.
1.3 Technical Information
We automatically collect technical data including IP addresses, browser type and version, operating system, device information, pages visited, time spent on pages, and referral sources through cookies and similar technologies.
2. How We Use Your Information
Your personal information is used to:
- Provide and maintain our services
- Process your transactions and manage your account
- Verify your identity and prevent fraud
- Comply with legal and regulatory obligations
- Send you account-related communications
- Improve our services and user experience
- Send marketing communications (with your consent)
3. Data Security
We implement robust technical and organizational measures to protect your data, including 256-bit SSL encryption, firewalls, access controls, and regular security audits. All sensitive financial data is encrypted both in transit and at rest.
4. Data Sharing
We do not sell your personal data to third parties. We may share data with: payment processors (to facilitate transactions), regulatory authorities (to comply with legal obligations), and service providers (who assist in operating our platform under strict confidentiality agreements).
5. Your Rights
Under applicable data protection laws, you have the right to: access your personal data, rectify inaccurate data, request deletion of your data, restrict processing, data portability, and withdraw consent. To exercise these rights, contact our Data Protection Officer at [email protected].
6. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies are required for the website to function properly.
7. Contact
For privacy-related inquiries, please contact us at [email protected] or through our live chat support.